Shipping & returns
How shop purchases reach you, and what happens if something isn't right. Bought at auction on HiBid? Shipping, pickup and payment follow that auction's own event terms.
Shipping
- We ship by USPS and other carriers, depending on the piece's size, weight and value.
- Every order is packed with care and shipped insured. Higher-value items may need a signature on delivery.
- Shipping options and costs are shown at checkout, based on the item and your address.
- Orders ship after payment clears. You'll receive a confirmation, then tracking when it's on its way.
- Large or fragile pieces, such as framed art, may be professionally packed. Any packing cost is shown before you pay.
Local pickup
Prefer to collect in person? Choose local pickup at checkout and we'll arrange a time with you by email. Please bring your order confirmation and photo ID.
Returns
All sales are final. The one exception: if an item isn't as described in its listing, tell us promptly after delivery or pickup and we'll make it right.
- "Not as described" means a material difference from the listing: the wrong item, undisclosed damage, or a stated detail (grade, marks, edition) that's wrong.
- To report a problem, contact us with your order number and photos. Please keep the item and its packaging as they arrived.
- Questions before buying are always welcome. Asking first is the best way to avoid surprises.
Auction purchases
Items won in a Kept & Rare auction are invoiced and paid on HiBid. Shipping, pickup, deadlines and any returns follow that auction's published event terms. Your first HiBid auction
Related: Terms · Privacy · How buying works